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Optimising Healthcare Services by Diagnosing Capacity Problems
and Identifying Solutions to Improve Patient Outcomes.
Healthcare service providers and commissioners often have limited resources and clinic capacity, meaning that patients are not ideally managed and treated within optimal timeframes.
The introduction of new treatments and complex disease management plans contributes to a growth in patient demand which then impacts on service capacity even further.
Tranoca works alongside such services to accurately identify the size of any capacity problem by mapping out patient pathways, carrying out a comprehensive demand and capacity assessment and predicting service and patient growth over time, thus ultimately aligning patient caseloads to the number of full-time staff member equivalents.
Tranoca also works with services operating at a best practice level, to learn and document how they function allowing for a transfer of knowledge to empower less well-established services to improve.
Tranoca has created innovative and interactive service-planning software, allowing for the simulation of multiple service scenarios based on a mix of staff, clinics and patient types.
Want to Improve your Service?
Tranoca follows a standardised approach when tackling any new disease specialty and currently has expertise working in the following disease areas:-
Ophthalmology, Neurology, Optometry, Hepatology, Oncology, Cardiology, Rheumatology, Dermatology, Haematology, Endocrinology, Wound Care, Remote Patient Monitoring and Infusion Services.
Tranoca offers the licensing of bespoke disease specialty digital tools within the arena of healthcare service analysis, service improvement and long-term resource planning
– Demand and capacity planning
– Service growth predictions (5-year estimates)
– Gaps between current and ideal patient caseloads
– Full time equivalent staff member resource analysis
– Process simulation of patient and staff movement
– Patient pathway mapping
Service Mapping is a process suitable for any healthcare service provider or commissioner, whether the service is considered to be working at best practice level and wants to plan for future changes; or whether there is a need for evidence to support a case for immediate change.
It is a process which allows a healthcare service provider to undergo a full baseline assessment evidencing how things are currently operating, identifying where things are not working well and where there is room for improvement. Service Mapping takes into account the overall patient journey via a fully mapped patient pathway, aligned to the service structure in terms of clinic types, numbers and staff resourcing.
It takes an analytical and unbiased approach to predicting what the gap is between service capacity and true patient demand, based on patient numbers and the clinical decisions which form the backbone of the patient pathway.
Tranoca offers a series of service development training sessions which can be customised to the needs of medical or commercial teams to suit any disease specialty.
Example training agenda:
An Introduction to Service Development
Interactive Training Session 1: an introduction to care pathways, service development terminology and how to map your own patient journey or pathway, including questions to ask and the ideal people to question, alongside disease-specific pathway examples.
Interactive Training Session 2: an introduction to service analysis, demand and capacity planning terminology and how to carry out your own service analysis, including a workshop on how to carry out a basic service analysis.
An Introduction to Process Improvement
Process Improvement Training: an introduction to service efficiency – how to increase patient turnover and improve patient experience.
Working with healthcare providers to accurately capture and map out baseline patient pathways, to inform discussion and creation of ideal patient pathways.
– Best practice service mapping: capturing all elements of a service to allow for the comprehensive sharing of best practice with other services.
– Process mapping: working with healthcare services to identify gaps and bottlenecks within a clinical process, such as an outpatient clinic or surgical setting, paying particular attention to process resource availability: clinic or list timings, appointment types, staff members, staff roles and equipment.
Particularly useful to improve process efficiency and therefore increase patient flow and volume.
Tranoca has specialist expertise in scoping and completing service analysis and strategy planning type healthcare projects, including demand and capacity planning, service growth predictions and patient caseload analysis.
Relating to patient pathways, service segmentation and readiness for the uptake of novel interventions in new or existing healthcare markets, or use of established therapies within existing markets.
Find Out How We Can Help You
Tranoca is a digital healthcare company established in 2015 providing bespoke service development consultancy services to Pharma and MedTech companies as well as directly to the NHS.
Tranoca offers specialist expertise in the form of management consultancy services as well as digital health solutions to clients in the UK and across the globe.
Karen Bateman is the Managing Director of Tranoca Limited. She has more than 12 years’ experience dedicated to optimising services within the healthcare setting, diagnosing problems within existing services and identifying innovative solutions to improve service capacity, patient outcomes and the overall patient and staff experience.